7 solid guarantees for heavy duty, professional parasols

Professional parasol users have repeatedly told us the same seven specific frustrations when buying a parasol. So we are doing something about it!

1 Symo Parasols is a manufacturer of professional parasols. You can get these guarantees because you’re buying directly from Symo.

Most other manufacturers work through distributors and pass on the responsibility for the guarantee to those distributors. As a result, with our competitors, you often won’t benefit from a manufacturer’s warranty

2 Symo Parasols guarantees that the colour of your Orchestra parasol cloth will not fade in the sun for 10 years. If the Orchestra cloth does fade in the sun within 10 years, we will supply a new cloth for FREE and without discussion.

3 Symo Parasols guarantees that even after a storm, you can continue to use your parasol to profitably exploit your terrace. If the wind blows your parasol over within 5 years, we will deliver a new one for FREE. In addition, we will reimburse any consequential damage up to the original purchase value of your parasol

This solid warranty applies to all Robusto, MacSymo and Cape Wood parasols that are firmly anchored into solid ground according to our instructions with a ground sleeve supplied by us. The guarantee is valid for 5 years from the day of installation.

All we ask is

• that you close the parasol in stormy winds. The wind strengths at which this is necessary can be found in a separate table.
• that you install the app Windfinder Pro on your smartphone and set it up so that it automatically notifies you when storms are coming near your terrace.
• that you ensure that each parasol is securely fastened in its base according to the instructions.
• that you never leave your parasols open unattended (closing hours, closing days).
• that repairs, maintenance, accessories and spare parts always come from Symo Parasols.

4 Symo Parasols guarantees that your parasol base will function correctly for at least 5 years.

This guarantee applies when correctly installed and used according to the manual. It applies to the following items supplied by Symo: base sleeve, tile base 140kg, 200kg, 270kg (guarantee does not apply to tiles), base plate premium or economy.

5 Symo Parasols guarantees the structural integrity of the parasol mast for 15 years.
Valid for Robusto, Bloom, Frou Frou, Gulliver, Paddo, Quattro, MacSymo, Cape Wood, Trevo.

6 Symo Parasols guarantees that original spare parts will remain available for at least 7 years.
Otherwise, Symo will reimburse the original purchase value.

7 Symo Parasols guarantees professional installation and service by the manufacturer or under its responsibility.
This guarantee is valid in Belgium and France.